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These terms set out how your sp99 account works — what you agree to when you access the platform, how transactions through bKash, Nagad or Rocket are handled, and what rules apply to content and sessions. Access and eligibility depend on your local law and the regions where sp99 operates.
By opening and using your account, you acknowledge these terms in full. They apply every time you log in, browse game categories — slots, live casino tables, sportsbook markets — or initiate a wallet transaction. Availability of any feature depends on your location and applicable local law; nothing in these terms overrides that. We may update these terms when platform features, payment arrangements or regulatory requirements change. When that happens, the revised version is published at sp99 and applies from the date shown. Continuing to use your account after a revision means you accept the updated terms. You can review the current version at any time from the account menu or the footer link. If any clause here conflicts with a specific product rule — for example a sportsbook event condition or a wallet-specific instruction shown during a bKash or Nagad transaction — the product-level rule takes effect for that specific action. Questions about any clause can be directed to our support route listed in the contact section below. We keep this document in plain English so you can read and act on it without specialist help.
These terms define the boundaries of what this policy does and does not govern. Understanding the scope helps you know which rules apply to each part of your account activity, from logging in to completing a wallet transfer.
Rules for creating, verifying and maintaining your account sit inside this policy. Login credentials, session behaviour and account suspension or closure procedures are all governed here. Third-party sign-in tools, if used, operate under their own separate terms.
Deposits and withdrawals processed through bKash, Nagad or Rocket are subject to these terms alongside the individual payment provider's own conditions. We describe the steps inside your account; the payment provider's app governs what happens on their side.
Game titles, promotional copy, images and platform text are covered by our content terms. You may not copy, redistribute or republish any part of the platform without written permission. Game software is supplied by studio partners and carries its own end-user licence.
External services linked from or embedded in the platform — including studio game engines, odds data feeds and payment apps — are not governed by these terms. We are not liable for the content, availability or practices of any third-party service you access.
These terms are not one-directional. You have clear, practical options at every stage of your account relationship with us. Your transaction history is visible in the account wallet section — every bKash, Nagad and Rocket movement is recorded there and you can review it at any time without contacting support. If account details such as your registered mobile number or wallet reference need correcting, the update path is inside your account settings; follow the fields and verification steps shown on screen. Where a correction requires identity confirmation, the instructions are displayed in the process itself. If you believe a transaction has been recorded incorrectly or a policy has been applied to your account in error, you can raise a formal query through the support route below. We will review the record and respond through the same channel. Closing your account is also an option available to you at any time; the request path is in account settings under the closure tab.
Open the wallet section in your account to see a full transaction log. Each entry shows the method — bKash, Nagad or Rocket — the amount and the timestamp. No support request is needed to view this.
Go to account settings and select the field you need to update. Follow the on-screen verification steps exactly as shown. Some changes require a one-time confirmation before they are saved.
If a clause in these terms is unclear or you think it has been applied incorrectly, contact us through our published support route. State the clause reference and your account identifier so we can pull the right record.
Locate the closure option in account settings. Complete the confirmation step shown. Any remaining wallet balance must be cleared before the closure is processed, following the standard withdrawal path.
Reach the support team through any of the published routes below. When asking about a specific terms clause, include your account reference and the section heading so we can locate the relevant record quickly.
The live chat button is visible on every page once you are logged in. Use it to ask about any clause in these terms or to flag a transaction query in real time.
Send your policy question to the support email address listed in the account help section. Include your account ID, the clause you are asking about and any relevant transaction reference.
The help centre at sp99 covers common terms questions with step-by-step explanations. Check there first — your answer is often already published without needing to open a support ticket.
We handle account data, cookies and session records according to the practices described here and in our separate privacy policy. These two documents work together — read both to understand how your information is used.
Account data you provide — including the mobile number linked to your bKash or Nagad wallet — is used only for account operation, transaction processing and policy compliance. We do not sell account data to unrelated third parties. Retention periods follow applicable data rules.
We use session cookies to keep you logged in and functional cookies to remember account preferences. Analytics cookies are used in aggregate only and do not identify you individually. You can manage cookie preferences in your browser settings at any time.
Your account password and wallet PIN are your responsibility to keep private. If you suspect unauthorised access, use the account security section to change credentials immediately and then contact support through the live chat route.
If you want to request a correction to how your data appears in your account record, or to ask a question about retention, the support email route is the right channel. Provide your account ID and the specific record you are asking about.
These are the questions we hear most often about the sp99 terms agreement. Each answer reflects the current published policy; check sp99 for the latest version if anything changes.
Yes. Any deposit or withdrawal you make through bKash, Nagad or Rocket is covered by these terms on our side. The payment provider also applies its own conditions on its side. Both sets of rules apply at the same time during a transaction.
The revised terms are published at sp99 with the effective date shown at the top. Continuing to use your account after that date means you accept the revision. We recommend checking the terms page periodically, especially before large wallet transactions.
Yes. The account closure option is in account settings. Complete the on-screen confirmation step and clear any wallet balance first. Once the closure is processed, your login will stop working and your session data will be handled per our retention policy.
Open the wallet section, locate the transaction entry and note the reference number. Then contact support via live chat or email, quoting that reference and your account ID. We will check the record on our side and respond through the same channel you used.
Access and eligibility depend on your local law and the eligible regions where sp99 operates. These terms do not override local legal requirements. If you are unsure whether your location is covered, check the help centre or contact support before proceeding.
The current terms are always published at sp99 — look for the Terms and Conditions link in the site footer or in your account menu. The effective date at the top of the page tells you when that version came into force.