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These terms set out how sp99 operates, what rules apply to your account, and where this policy reaches. Access to sp99 depends on your local law and the eligible regions we serve — please read this before proceeding.
sp99 operates under terms that are shaped by the jurisdiction in which you access this site. Whether your access is permitted, and to what extent, depends entirely on the laws and regulations of your local region — we do not make a uniform legal claim across all territories. You are responsible for checking whether using this site is lawful where you are. Our policy covers how your account is created, how transactions are processed through your chosen payment route such as bKash, Nagad, or Rocket, and how your session data is handled. It does not override any applicable local law. Where local law restricts access, those restrictions take precedence over anything stated here. We aim to keep this document current, but policy details may change; the version published on this page is the one in effect. If you continue using the site after a policy update, that constitutes your acceptance of the revised terms. For questions about specific clauses, reach us through the support routes listed in the contact section of this page.
Understanding what falls within and outside this policy helps you know where our obligations begin and where they end. Not every part of your experience sits under a single set of rules — account behaviour, content access, payment routes and external services each carry distinct terms.
Our terms govern how you open, manage and close your sp99 account. Access is subject to eligibility requirements, and we may restrict accounts where local law or our internal review process requires it.
Payments processed through bKash, Nagad or Rocket fall under the terms agreed at the point of transaction. Our policy covers our platform's handling of those transaction records, not the payment provider's own terms.
Game content sourced from studios available in our lobby — including titles from Spadegaming, Microgaming, CQ9, PlayStar and JDB — is governed by their respective supply agreements. Our site terms cover your access to that content, not the game mechanics.
External links, embedded tools or services accessed via sp99 that are operated by parties outside our platform are not covered by this policy. Those services carry their own terms, which you should review directly.
This policy gives you several concrete actions you can take regarding your information and how your data is held. You can request a review of the records we hold against your registered account at any time by contacting us through the published support route. If any account detail — your registered mobile number, your linked wallet address for bKash or Nagad, or your email — is incorrect, you can submit a correction request through the account settings page or via direct support contact. We do not automatically delete account records on request where a legal or regulatory obligation requires us to retain them, but we will explain any retention period that applies. If you believe your account has been accessed without your permission, raise this immediately via our support channel so the account can be reviewed and, where necessary, suspended while the matter is investigated. These steps are available to you without charge.
Open the account history section in your signed-in account to see the transaction and session records we hold. If something looks incorrect, note the reference and raise it via our support channel.
Use the account settings page to update your registered mobile number or wallet address. For changes that require identity verification, follow the instructions shown in the account settings fields.
If a clause in this policy is unclear or you want confirmation of how a specific rule applies to your account, reach us through the contact route listed in the support section below. We respond in the order queries arrive.
For issues that go beyond a simple account edit — such as a disputed transaction or an access restriction you believe is incorrect — submit a formal support request. Give us the account reference and a clear description of the issue.
We publish the following contact routes on the site. Use the one that fits your query. We do not promise a fixed response window here because response times vary — but each query is logged and reviewed in the order it is received.
The live chat option is accessible from your signed-in account page. Use it for immediate policy questions or to flag an account access issue that needs prompt attention.
For detailed policy queries — such as data retention, account correction requests or third-party service questions — send a written message to our support email address shown in the contact section of the site.
The help centre linked from the account dashboard contains published policy summaries and step-by-step guides for common actions like updating your bKash or Nagad wallet details and reviewing transaction records.
We treat the information attached to your account with care. Here is how we approach the key areas of data handling, cookies, account security and retention — so you know exactly what we do and where you can act.
We use cookies to maintain your signed-in session and to remember preferences like language and payment route. You can manage cookie settings through your browser. Disabling certain cookies may affect how the site functions on your mobile device.
Your account is protected by the credentials you set at registration. We do not store your bKash, Nagad or Rocket wallet PINs. If you suspect unauthorised access, use the account security section or contact support to have your password reset.
We retain account and transaction records for the period required by applicable policy and any relevant legal obligation. Once that period expires and no active dispute exists, records may be archived or removed in line with our internal retention schedule.
To request a correction to the personal data we hold, or to ask about what information is on file, contact us via the support email published on the site. Include your account reference number so we can locate your records without delay.
These are the questions we receive most often about how our policy works, what your rights are, and how to take action on your account.
Access to sp99 depends on the laws and regulations applicable in your region. We do not make a blanket legal claim for all territories. You should check whether using this site is permitted under your local law before registering or depositing.
We hold the registration details you provided — your name, mobile number, email address and any wallet identifiers such as your bKash or Nagad number that you have linked for transactions. You can request a summary of this data through our support channel.
Yes. Open the account settings page while signed in and follow the wallet update fields shown there. Some changes require identity verification before they take effect. If the page does not show the option, contact support directly with your account reference.
Records are retained for the period required by applicable policy and any relevant legal obligation in your region. If you have a query about a specific record or want to know the retention period that applies to your account, raise it via our support email.
Contact us immediately through live chat or support email. Give us your account reference and describe what you noticed. We will review the account session log and can suspend access while the matter is checked — keep your contact details ready so we can respond quickly.
Our site policy covers your access to game content from studios in our lobby, including Spadegaming, CQ9 and others. It does not govern the internal mechanics or data practices of those studios — those are subject to their own supplier agreements.