Live / Slots
This policy sets out exactly what data sp99 collects when you use your account, how we use it, and the choices you hold over it. Access to sp99 and its features depends on your local law and eligible regions.
When you create and use an account on sp99, we collect the information you provide directly — your name, contact details, and the wallet identifiers you connect for transactions via bKash, Nagad or Rocket. We also collect technical data generated by your device and browser as you navigate the site: session identifiers, IP address ranges, page interaction logs and device type. This data serves three purposes. First, it lets us operate your account correctly and match transactions to your wallet. Second, it lets us keep your account secure by detecting irregular access patterns. Third, it allows us to meet any reporting obligations that apply in the regions where our service is available. We do not sell your personal data to third parties for their own marketing purposes. Where we share data with a third-party processor — for example, a payment network that routes your bKash or Nagad transfer — that processor handles data only as instructed and for the purpose of completing your transaction. Data handling practices may be updated; material changes will be communicated through your account notification channel. Access and eligibility for this service depend on your local law and the eligible regions we operate within.
This policy covers data we hold and process within sp99's own systems. It does not extend to third-party sites linked from our pages, and it does not govern data processed independently by payment networks such as bKash, Nagad or Rocket under their own terms. Review the scope below to understand what falls inside and outside our responsibility.
All data collected during login, account creation and session activity on sp99 falls within this policy. This includes your registered contact details, session tokens and any account preferences you set directly in your profile.
Deposit and withdrawal records linked to your account wallet are held by sp99 for operational and compliance purposes. However, the data your payment provider — bKash, Nagad or Rocket — holds on its own platform is governed by that provider's privacy terms, not ours.
Interaction data generated as you browse game categories, open lobby pages or navigate account settings is collected within our systems. This helps us present the site correctly on your device and maintain session continuity across pages.
Any service accessed via an external link — including game studio interfaces, analytics tools or identity verification partners — operates under its own data terms. sp99 is not responsible for how those third parties collect or use your data once you leave our environment.
You hold several concrete rights over your data on sp99. You can request a copy of the personal information we hold on your account by contacting our support team through the route published in the Help section of the site. If any detail is incorrect — a misspelled name, an outdated contact address or a wallet identifier that no longer applies — you can ask us to correct it, and we will action that request after verifying your identity through the account login flow. You can also ask us to delete data that is no longer required for your account or for any applicable compliance obligation. Some records may need to be retained for a defined period under the rules of the regions we operate in, and we will tell you if that applies to your request. If you have a question about how your data is being used, raise it through the support route before escalating further. Every request is logged and tracked.
Open a support request naming the specific data you want to see. We will confirm what we hold and provide it in a readable format, subject to identity verification through your registered account login.
If a name, contact detail or wallet reference on your account is wrong, submit a correction request through support. Bring the evidence we ask for; we will update the record once verified.
For any question about data use, processing purpose or third-party sharing, contact us through the published support route. We log every query and respond through the same channel.
You may ask us to remove data no longer needed for your account. Where a legal retention period applies, we will explain what we must keep and for how long before deleting the remainder.
If you have a question about your data, a correction to submit, or a removal request to raise, use the routes below. We respond through the same channel you use to contact us. Do not share full wallet credentials — bKash numbers, Nagad account details or Rocket PINs — in any support message; reference your registered account email only.
Open the chat widget from any page while logged in to your account. State that your query is a privacy matter so it reaches the right handler. Availability depends on published operating hours shown in the Help section.
Send your request to the support email address listed in the Help section of the site. Include your registered account email and a clear description of the data matter. Do not attach identity documents unless we ask for them.
The Help section within your signed-in account lists current contact routes and any updates to how data requests are handled. Check there first before submitting a new request to avoid duplicate handling.
We apply access controls to limit which internal systems can read account data, and we use encryption in transit between your device and our servers. Cookies and similar session identifiers are used to keep your account logged in, remember your language preference and maintain session continuity across pages. You can manage cookie preferences through the browser settings on your mobile or desktop device; restricting certain cookies may affect how some account features load. Data we hold is retained for as long as your account is active and for any period required by applicable rules in the regions we serve. When an account is closed, we begin the deletion process for data that no longer needs to be retained.
Data moving between your device and sp99 servers is encrypted. This covers login credentials, account updates and any wallet reference you submit when linking bKash, Nagad or Rocket to your account.
Session cookies keep your account active across pages. You can adjust cookie permissions in your browser settings at any time. Some functional cookies are required for the account and wallet flows to work correctly.
Internal access to personal account data is limited by role. Staff who process support requests or transaction queries can view only what is needed for that task. Access logs are maintained for review.
We retain account data for as long as your account is open and for any legally required period after closure. Once those periods pass, data is deleted or anonymised. You can ask us to confirm the retention period that applies to your account.
These are the questions we receive most often about how sp99 handles account data, privacy rights and contact routes. If your question is not covered here, use the support route listed in the Help section of your account.
We collect the details you enter during registration — name, contact information and the wallet identifiers you link for transactions via bKash, Nagad or Rocket. We also collect technical session data such as your device type, IP address range and browser interaction logs generated during normal site use.
We share data only with processors who need it to operate a specific function — such as the payment network handling your bKash or Nagad transfer. We do not sell your data to third parties for their own marketing. Any processor we work with is instructed to use your data only for the task we assign.
Contact our support team through the live chat or email route shown in the Help section of your account. State clearly that you are requesting a data copy, and include your registered account email. We will verify your identity through the account login flow before sending any records.
Yes. Submit a deletion request through support. Some records may need to be kept for a defined period under the rules applicable in the regions we serve — if that applies, we will explain what is retained and for how long before removing everything else.
No. This policy covers only the data sp99 holds in its own systems. When your payment is processed by bKash, Nagad or Rocket, that data is governed by the respective provider's own privacy terms. We recommend reviewing those terms directly with your payment provider.
We use cookies to keep your account session active, remember preferences and maintain page continuity. You can manage or restrict cookies through your browser settings on mobile or desktop. Note that some cookies are required for account login and wallet functions to work correctly — disabling them may affect those features.